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Request account deletion
This page explains how to have your BitDojo account and everything in it deleted. It deliberately sits outside the sign-in: a deletion route that requires a sign-in is no help to the one person who cannot get in any more.
The quick way: from the account itself
In the browser and in the app the route runs through the account. It says the same as this page, and the deletion happens straight away, with no questions and no waiting period.
- 1In the app: tap “Account” at the bottom, scroll to the end, tap “Delete account”.
- 2In the browser: open “Account” and click “Delete account” at the bottom.
- 3On both routes, type the confirmation word and confirm.
If you cannot sign in any more
Write an email to bitdojo.de@gmail.com, ideally from the address the account was created with. Nothing else is needed: no form, no reason, no proof of identity.
If the message comes from a different address, I will ask once before deleting anything. Without that question anyone could have somebody else's account deleted, and that would not be protection but an open door.
What gets deleted
- The account itself with your email address, plus the password if you set one for the app.
- The profile with the paid period and the identifier of your payment account.
- Every exam attempt, with the questions drawn, your answers and the results.
- Every certificate issued to you. After this they can no longer be found through the public verification page either.
- Course progress and study days, as far as they live on the server.
- The state of your flash cards.
- The counter of the CV check. The CV itself was never stored anywhere: it is evaluated in memory and forgotten when the request ends.
Whatever sits in your browser or on your phone stays there and is not touched from here: ticked-off lessons, the flash card schedule on the device and your listening position in the podcast never reach a server. They go when you clear the site's storage or remove the app.
What has to stay, and why
Invoices and payment records live at Stripe and stay there for ten years. That is not a contradiction of the right to erasure but the exception in Article 17(3)(b) GDPR: section 147(1) of the German Fiscal Code and section 14b UStG require accounting records and invoices to be kept. What is kept is what the invoice says: amount, date, invoice number and the payment details. Once the period is up, that goes too.
How long it takes
Through the account it happens the moment you confirm. By email within 30 days at the latest, as a rule considerably sooner. Article 12(3) GDPR allows one month, and that limit is not used up here.
Server logs hold technical details of requests, among them a shortened IP address. They are overwritten after 30 days at the latest and cannot be picked apart individually before that.
If a subscription is still running
The deletion ends it in the same step, immediately. If you only want to be rid of the subscription and keep the account, cancel instead; that works without signing in too.